Last Updated: 18 August 2026

At Anti Slip Stair Nosing, we want you to be completely satisfied with your stair nosing purchase. This Returns & Refund Policy explains our process for cancellations, returns, replacements, damaged products and refunds.

Nothing in this policy affects your statutory rights under UK consumer law.

Order Cancellations

If you wish to cancel your stair nosing order, please contact us as soon as possible after placing your order.

If your order has not been processed or dispatched, we will make reasonable efforts to cancel it.

Once your stair nosing has been dispatched, cancellation may no longer be possible before delivery, and the product may need to be returned following our return process.

Change-of-Mind Returns

For eligible stair nosing purchases made online, customers may request cancellation within 14 days of receiving the product.

After notifying us, the stair nosing must be returned within a further 14 days.

To request a return, please provide:

• Your name
• Order number
• Stair nosing product details
• Date the order was received
• Reason for return (optional)

We will provide the required return instructions after reviewing your request.

Return Conditions

Returned stair nosing products must be in a resalable condition.

Products should be:

• Unused
• Uninstalled
• Uncut
• Undrilled
• Free from adhesive, fixings or installation marks
• Returned with all original packaging and accessories
• Securely packaged to prevent damage during return delivery

A refund reduction may apply if the product has been handled beyond what is reasonably required to inspect it.

Stair Nosing Measurements & Compatibility

Before ordering, customers should carefully check:

• Stair width measurements
• Profile dimensions
• Material suitability
• Insert colour requirements
• Fixing method
• Flooring compatibility

Once stair nosing has been cut, trimmed, drilled, bonded or installed, it may no longer qualify for a change-of-mind return.

This does not affect your statutory rights if the product is faulty, damaged or incorrectly supplied.

Custom Cut Stair Nosing

Some stair nosing products may be supplied in specific lengths, custom sizes or altered according to customer requirements.

Custom-cut or modified stair nosing may not qualify for standard change-of-mind returns unless the product is faulty or does not match the order requirements.

Any custom requirements will be confirmed before processing where applicable.

Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of returning stair nosing products.

Due to the length and profile of some stair nosing items, customers should use an appropriate delivery service that protects the product during transportation.

We recommend keeping proof of postage or courier collection confirmation until your refund has been completed.

If the product is faulty, damaged or incorrectly supplied, we will arrange the appropriate solution in accordance with consumer law.

Refund Processing

Once the returned stair nosing has been received and inspected, we will process any eligible refund.

Refunds will normally be issued within 14 days of receiving the returned product or receiving suitable evidence that the product has been returned.

Refunds will be made using the original payment method used during purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Faulty Stair Nosing Products

If your stair nosing arrives faulty or develops an issue due to a product defect, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the stair nosing
• Images showing the installation area where relevant
• Packaging photographs if the issue occurred during delivery

Depending on the situation, we may offer a replacement, repair where applicable, or refund.

Damaged Stair Nosing During Delivery

Please inspect your stair nosing when it arrives.

If the product has been damaged during delivery, contact us promptly with:

• Order number
• Photos of the damaged stair nosing
• Photos of packaging
• Description of the damage

Please do not install, cut or modify damaged stair nosing before contacting us.

Retain the product and packaging until the issue has been reviewed.

Incorrect Stair Nosing Received

If you receive the wrong stair nosing profile, colour, material or size, please contact us before installation.

Provide your order details and photographs of the received product.

After verification, we will arrange an appropriate solution, which may include replacement, return or refund.

Missing Items

If your order contains missing stair nosing components, inserts, fixings or accessories, please contact us with your order number.

We will investigate the issue and provide the appropriate solution as quickly as possible.

Exchanges

If you would like to exchange your stair nosing for a different:

• Length
• Material
• Profile
• Insert colour
• Design

Please contact us before returning the item.

Exchange availability depends on stock levels. Additional delivery charges may apply where applicable.

Installed or Modified Stair Nosing

Customers should confirm that the stair nosing is suitable before:

• Cutting to size
• Drilling fixing holes
• Applying adhesive
• Installing inserts
• Permanently fitting the product

Stair nosing that has been installed or modified may not be accepted as a change-of-mind return.

This does not affect your legal rights regarding faulty or incorrectly supplied products.

Return Address

Please contact us before returning any stair nosing product so we can provide the correct return instructions.

Products returned without prior communication may experience delays in processing.

Contact Us

To request a return, report a damaged product or ask about a refund, please contact us:

Business Name: Anti Slip Stair Nosing
Email: contact@antislipstairnosing.co.uk
Return Address: 9 Fiveacre Close, Thornton Heath CR7 6AS

Please include your order number whenever contacting us regarding an existing purchase.