Shipping policy

Last Updated: 18 August 2026

At Anti Slip Stair Nosing, we aim to process and deliver your stair nosing orders quickly and reliably. This Shipping Policy explains our order processing times, delivery options, shipping charges and what to do if there is an issue with your delivery.

Order Processing

Orders are normally processed within 1–3 working days after successful payment confirmation.

Orders placed during weekends or UK public holidays will begin processing on the next working day.

During busy periods, promotional campaigns or holidays, processing times may take slightly longer.

UK Delivery

We currently deliver stair nosing products throughout the United Kingdom.

Estimated delivery times are generally:

  • Standard Delivery: 3–7 working days
  • Long Stair Nosing Profiles: Delivery times may vary depending on product length, packaging requirements and destination
  • Special or Custom Requirements: Estimated delivery times will be provided where applicable

Delivery times are estimates and may vary due to courier schedules or circumstances outside our control.

Shipping Charges

Shipping charges are calculated based on:

  • Stair nosing length and size
  • Number of items ordered
  • Delivery location
  • Courier requirements
  • Packaging requirements

The applicable shipping cost will be displayed during checkout before completing your purchase.

Certain remote locations may require additional delivery charges. If applicable, we will contact you before dispatch.

Delivery to Remote Areas

Additional delivery charges or extended delivery times may apply to certain locations, including:

  • Scottish Highlands and Islands
  • Northern Ireland
  • Isle of Man
  • Isle of Wight
  • Channel Islands
  • Other remote UK locations

Where additional charges apply, we will confirm the details before processing your order.

Order Tracking

Where tracking is available, delivery tracking details will be provided after your stair nosing order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

Please check:

  • House or building number
  • Street name
  • Town or city
  • Postcode
  • Contact telephone number

We cannot guarantee changes to delivery details once an order has entered the dispatch process.

Failed Deliveries

If the courier is unable to complete delivery, they may:

  • Attempt delivery again
  • Leave the package in a safe location
  • Leave the package with a neighbour
  • Provide collection or redelivery instructions

Additional charges caused by repeated failed deliveries or incorrect address details may be payable by the customer.

Long Stair Nosing Profiles

Some stair nosing products are supplied in longer lengths and may require specialist packaging or courier services due to their size.

Customers should ensure someone is available to receive longer stair nosing deliveries where required.

Delivery is normally made to the accessible entrance of the delivery address unless otherwise agreed.

Damaged Stair Nosing Deliveries

Please inspect your stair nosing order as soon as possible after delivery.

If your product arrives damaged, please contact us promptly and provide:

  • Order number
  • Description of the damage
  • Photographs of the packaging
  • Photographs showing the damaged stair nosing

Please retain the original packaging until the issue has been reviewed.

Missing or Incorrect Products

If you receive an incorrect stair nosing product or believe an item is missing, please contact us as soon as possible.

Please provide:

  • Order number
  • Product details
  • Photographs where applicable

We will investigate the issue and provide the appropriate solution.

Delivery Delays

While we make every effort to meet estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

  • Courier delays
  • Severe weather
  • Transport disruption
  • Public holidays
  • High order volumes
  • Stock availability
  • Delivery network issues

Where significant delays occur, we will provide updates wherever possible.

International Shipping

At present, international delivery availability may depend on the product and destination.

If international delivery is available, additional charges such as shipping fees, customs duties, taxes or import costs may apply.

Please contact us before placing an order outside the United Kingdom to confirm availability.

Contact Us

If you have any questions regarding delivery, shipping or an existing stair nosing order, please contact us:

Business Name: Anti Slip Stair Nosing
Website: https://antislipstairnosing.co.uk
Email: contact@antislipstairnosing.co.uk
Address: 9 Fiveacre Close, Thornton Heath CR7 6AS